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Refund Policy


To complete your return, we require a receipt or proof of purchase. All items must be in there original condition and packaging. Return the items within 14 days of receiving your order for an exchange or refund. We will not be able to offer a refund, replacement and/or exchange on any used items due to health & safety and/or hygiene reasons. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Smartere Secrets London is not liable and/or responsible for any lost/stolen, damaged, misplaced, tampered goods either by other person(s), other network(s) and/or in the process of transit. Shipping & handling fees are non-refundable and any other charge fees or refund fees charged by PayPal originally paid by the seller are deducted in the total refund amount. Discounts are non-refundable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days excluding shipping & handling fees.
Follow instructions below: Full name, order number, and state reason whether refund and/or exchange. Please send all returns to:

87A Warwick Street, Royal Leamington Spa, Warwickshire, England, CV32 4RJ

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within 24 hours of receiving your order at and send your item to: Smartere Secrets London, 87A WARWICK STREET, ROYAL LEAMINGTON SPA, CV32 4RJ, United Kingdom.

To return your product, you should mail your product to: Smartere Secrets London Limited, 87A WARWICK STREET , ROYAL LEAMINGTON SPA, CV32 4RJ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item worth £25.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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