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Delivery Times may vary:
We remain open for business. Despite our best endeavours, we apologise for any inconveniences caused to our customer(s), as a result, off the effects of COVID-19 (corona-virus). Some networks/services appear to be disturbed delivering key medical supplies to save lives inter-/national countries affecting item(s) in transit to international destinations than normal.
Time to time, unpredictable conditions may arise, shipping periods may vary. Unfortunately, we are unable to exercise control and/or take responsibility for acts of God. However, in these unforeseeable/unprecedented times, there appears to be limited availability, transport links, certain countries suspending their postal operations and/or putting special measures in place such as social distancing, as a consequence, of reduced workforce and safety requirements.
Our UK network aims to deliver within 2-10 days, however, also depends on the rest of the world's system. We genuinely emphasise, we will continue to find ways to work smarter with our partners across the world to maintain highest quality of services where possible while respecting both customers,' clients, staff health and safety.
Important note: all dispatched orders are mostly sent tracked including a confirmation tracking code attached to an email automatically. We strongly recommend please track your purchase by your local courier or alternatively http://www.postoffice.com/ across the world for any additional information.
If you have any concerns and/or questions in regards to the dispatch and delivery times please contact our dedicated customer care team at beauty@smarteresecretslondon.com who aim to respond within 24-48 hours.
Thank-you for your patience, understanding and purchase as we will truly try to resolve matters in a reasonable time and with reasonable care.